Refund Policy

Our Company/website/business is held responsible for delivering the product in a timely
manner and according to the Customer requirements indicated in the order. Should any of the
company's commitments be violated, the customer is entitled to a partial or a full
reimbursement according to our Money Back Guarantee Policy .
Money Back Guarantee Policy
Our Money Back Guarantee Policy gives you the right to request reimbursement if our service
failed to fulfill its duties towards you. As our service offers legitimate academic assistance, we
want to be 100% sure that you leave fully satisfied!
Our satisfaction rate is high. More than 95% of our customers return with subsequent orders.
However, sometimes things can go wrong, and in these cases, you can always refer to our
Money Back Guarantee Policy. We want to emphasize that there are only certain situations
when we can offer a full refund.
You are entitled to a refund if:
  No Expert assigned yet: This is a rare situation, but sometimes it happens. The amount
of the refund is always 100%. If such a situation does occur, the customer should not
worry since they will be notified as soon as possible. If you want another Expert to work
on your request, but there is no appropriate one available, your claim will be directed to
our dispute department. They will review it and proceed with the corresponding refund
based on your request.
  The Expert was confirmed, but you decided to cancel the order . In this case, the refund
amount varies from 100% to 70%, to cover the effort of the company and the Expert in
their attempt to provide you with the product and services purchased.
  Late Delivery : It can only happen if the Expert gets ill or in case of other emergencies.
The company will refund an appropriate amount to compensate for the late delivery.
The exact amount will be discussed with the customer in private.
  On-time delivery of all the orders is guaranteed. Sometimes delays can happen due to
the needed materials being uploaded too late by the customer. In this situation, no
refund can be granted . That is why it is always ideal to send all information regarding
the task, including any additional sources that must be used all at once when placing the
order initially.
  If the order has been completed only after the initial deadline had been passed, then it's
up to the customer to decide whether to release all the funds or not.
  Disputed claims : If the customer is not satisfied and would like to get a refund instead,
the agency administration will conduct an investigation. The refund claim will be
approved or denied based on the result of the investigation. Keep in mind that we
always want our customers to be fully satisfied. Hence, we will always do our best to
treat the customer fairly and achieve maximum customer satisfaction.
  Accidental Duplicate Order : In order to cancel an order placed by mistake, you need to
contact us as soon as possible. You need to clarify with us that the other order is not
needed. The order would be treated as being valid if we did not receive any cancellation
request before an Expert has been assigned. You can still cancel the order, but one of
the situations listed above will be applied. Two invoices received: If you are billed twice,
you need to notify us immediately, especially if Your Personal Balance didn’t change.
You need to send us both receipts so we can properly address the issue and process the
full refund for the extra charge. This instance happens on very rare occasions. There is
no way for a customer to be billed for any single order unless they paid for it by mistake.
When such incidents do occur, we can freeze or block the sum for the next order or give
out a discount that can cover the total sum.
  Plagiarized content : If there is a claim that the Product the Expert has helped you with
is plagiarized. You MUST provide a TURNITIN REPORT. There will be no other reports
that can be accepted aside from this, or else no refund is possible.
You are not entitled to a refund if:
  Once you have released a certain percent of the total amount to the Expert, it is
deemed that this particular portion of the assignment has been completed and you
accept the quality. Thus, released funds are non-refundable.
  A lower grade than what was expected is received : Please keep in mind that we do not
guarantee high grades. We do not sell grades either and markers give marks either
subjectively or objectively. We cannot influence the marking process. A Product that we
provide is tailored as draft sample only or as a point of reference or for research
purposes.
  Delayed payment: If the customer claims that the order has been delayed when the
reality is that the payment was also delayed, we shall not bear responsibility for it.
Moreover, a refund cannot be requested. If an order was placed on hold for long, the
time when it is off hold becomes the new time we begin counting to the deadline. We
will add the writer the time.
  Note: in the case of a revision deadline, the previously mentioned delay refunds and the
recalculation of the price do not apply as the end dates are different.
  Editing, proofreading, formatting orders : Please understand that the order you place
for the earlier mentioned services contains original content written by you, that may
contain errors of contextual nature.
  Refund period has passed : Refunds are available within six months of the original
transaction date. If six months had passed since the transaction date, we cannot offer
you a refund.
Note that if the Order is canceled, the Customer is prohibited from using any kind of the
products that have been provided before the cancellation. All rights for the copy go back to
the company.
Refund processing
Once you receive the refund confirmation, the company will process it within 2-5 business days.
Please note, that the company cannot be held responsible for your Bank Transfer fees, transfer
anomalies, and/or possible delays occurring due to any Bank service issues.